Complaints Policy

Last updated: October 21, 2026

Here's how to raise a problem with us, and what we do with it.

Any part of your experience that fell short: this site, how we dealt with your request, or a company we sent it to. We read every complaint.

Either ring (832) 539-7922 or send a note from the contact page. Say what went wrong and when, and how you want us to reply.

We confirm it arrived, then look into it. We don't do repairs. So if your complaint is about a repair's quality, price or timing, the company that did it must deal with it. We'll see that it reaches them.

Mistakes on this website, or in how we handled your request before a company called, are ours to correct.

Ask us, through the contact form, to review it a second time. We will.

For a repair done under a permit, start with your city's building inspections office. In unincorporated Fort Bend County, start with County Engineering. If your insurer is refusing a claim, the Texas Department of Insurance is the place to go.

Your right to go to any state or local agency stays intact. Invented reviews and star scores have no place on this site. No real complaint gets buried, whatever anyone offers.

The contact page, or (832) 539-7922.